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Feedback

Our Community Support Service

Welcome to the support page! We’re here to assist you with any questions or issues related to gameplay, server events, or any other aspects of our project. Our team is ready to answer your questions and promptly resolve any problems that arise. Below, you’ll find all the necessary contacts and information on how to reach us.

We’ll help you with:

  • Login issues or technical difficulties;
  • Questions about rules, game mechanics, or events;
  • Bug reports or suggestions for improvement;
  • Issues with payment systems;
  • Any other challenges you might encounter.

If you have a question, don’t hesitate to reach out to us through your preferred method of communication!


Our Contacts

We’re available on multiple platforms, so you can choose the most convenient option for you:

Platform Link / Contact Description
Discord Giran Community Main hub for communication and support
Telegram t.me/giranworldchat News, announcements, and quick responses
Email [email protected] For official inquiries

How to Get Help?

  1. Choose a contact method: Reach out to us via Discord, Telegram, or email.
  2. Describe the issue: Specify what you’re facing and provide details (e.g., time of the error, screenshots, your nickname).
  3. Wait for a response: We strive to reply as quickly as possible.

If your issue is urgent, mark your message as "URGENT" or use the mention (@GW-Team) on our Discord server.


Frequently Asked Questions (FAQ)

A section with answers to the most popular questions will appear here soon. If you can’t find a solution to your problem, feel free to write to us!

We value your participation in our community and will do everything possible to ensure your gaming experience is comfortable and enjoyable. See you on the server!